Privacy Policy
Last updated: 10/01/2024 at 17:07
A legal disclaimer
Thank you for visiting UK Future Proof Homes Ltd's website. Your privacy is important to us. This Privacy Policy outlines how UK Future Proof Homes Ltd ("we," "our," or "us") collects, uses, shares, and protects your personal information. Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.
By using our website or providing us with your personal information, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.
Information We Collect
We collect personal information that you provide directly to us when you submit an application for the ECO4 grant. This includes:
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Contact Information: Your name, phone number, email address, and home address to process your application and communicate with you about its status.
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Application Details: Details about your eligibility for the ECO4 grant, such as proof of your medical condition (if applying via medical route), proof of low income (e.g., last three months of bank statements, income proof), and photos of your boiler.
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Supporting Documents: Utility Bill (UBIL), photo ID, and any additional documents needed to establish your eligibility.
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Communication Data: Information shared during calls, emails, or text messages regarding your application.
We do not collect data for unrelated marketing purposes.
How We Use Your Information
We use the information we collect to:
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Process and manage your ECO4 grant application.
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Contact you by phone, email, or text to provide updates or request additional information about your application.
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Share your information with our approved partners, including installers, to complete the installation associated with the grant.
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Comply with applicable laws and regulations.
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Improve the application process and our services.
We do not use your information for unrelated marketing or sales activities.
Information Sharing
We may share your information:
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With Partners: We share your details, including supporting documents, with our approved installers and other service providers to facilitate the grant process and complete the necessary work at your property.
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For Legal Compliance: If required by law, court order, or legal proceedings.
We do not sell or share your personal information for marketing purposes.
Data Security
a. We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
b. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Rights
Depending on your location, you may have the right to:
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Access, correct, or delete your personal information.
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Object to or restrict the processing of your personal data.
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Request data portability.
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Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at elle@futureproof-homes.co.uk.
We do not send marketing communications or newsletters unless explicitly requested.
If you wish to opt out of receiving any communication unrelated to your application, you can contact us at elle@futureproof-homes.co.uk.
We retain your personal information only as long as necessary to process your application, manage your relationship with us, and meet legal or regulatory requirements.
If you cancel your application, we will retain your records on file. When no longer required, your data will be securely deleted or anonymised.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our practices concerning your personal information, please contact us at:
UK Future Proof Homes
Horton House, Exchange Flags,
Liverpool, Merseyside, GB,
L2 3SW
Email: elle@futureproof-homes.co.uk
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Privacy Policy on this page.
Please check this Privacy Policy periodically for changes. Your continued use of our website after any modifications to the Privacy Policy constitutes your acceptance of those changes.
Thank you for trusting UK Future Proof Homes Ltd with your personal information.